Privacy Policy
This privacy policy sets out how Mayday Plumbing uses and protects any information that you give us when you use our website or contact us via phone or email. Mayday Plumbing are dedicated to ensuring that your privacy and personal information is protected. For questions regarding this privacy policy, please contact us at Mayday Plumbing via contact form, email or phone.
What data do we collect?
Our Company collects the following data:
- Name, email address, phone number and residence address – information to make contact with you to provide you a service, customer support or future services.
- Financial information may be collected in certain instances for payment for a service provided.
- Demographic information may be collected to tailor your experience and service when using our website, tailoring content to your preferences and for our system improvements.
- We may log IP addresses to analyse trends and movements within the website. This helps with system improvements and marketing purposes, which some information possibly shared with third parties to assist (No personal information shall be shared).
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- Voluntarily complete a customer survey/form or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- Completing a contact form for further information or contact request
- Contact by phone, email or text message
- Payment data and taking payment
- Type of work you wish to have completed
Our Company may also receive your data indirectly from other methods/sources.
How will we use your data?
Our Company collects your data so that we can:
- Process your contact form and complete a service or call back request.
- Email you with special offers on other products and services we think you might like.
- Future reference for any work we have carried out for a point of contact
- Email brochures of service offers- you can request to unsubscribe at any times.
- Sending you reminders relating to annual service e.g annual boiler servicing.
- Emailing you any videos, pictures or documents as requested and agreed to.
- Sending receipts and invoices with the customers permission and acceptance
How do we store your data?
Our Company securely stores your data within the company computer data base, work phones, or diaries. We also may store the data in the cloud.
All data is securely protected and encrypted. We will never share, sell or rent your personnel information that we hold on our system to any party.
How long do we keep your data?
We can keep and store your information only for as long as required to carry out your work, and any future work, as a result of a working relationship between both parties. If you have any questions about how long we will keep your data, please contact Mayday Plumbing.
How do we keep your data safe?
We work to protect the security of your personal information by using Secure Sockets Layer (SSL) software, which encrypts information when entered into our website. However, with any electronic storage systems or use of the Internet, we are unable to guarantee the data will always remain absolute 100% protected and safe. We also recommend visitors to take their own precautions when entering personal data on the Internet via passwords and protecting cookies/history in your internet browser.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. We may send out a brochure if requested by the customer for additional information on a particular topic.
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our company from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us to opt out.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at 01303 850340
Or write to us: maydayplumbing@ntlworld.com or info@maydayplumbing.co.uk
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. Our website may contain links that direct you to third party websites. Once you use these links to leave our company site, we are not responsible for the privacy policies or contents of these external sites. For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Tracking your behaviour on our website
- Understanding how you use our website and preferred pages and content
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. For further information, visit allaboutcookies.org.
Third party cookies
We may use third party companies to assist with advertising and promotion activities. These companies may collect information regarding your visit frequency and activities and interaction within our website. However, no personal information (name, address, email address or contact number) will be shared. They may use other data to address targeted advertisements of services and track responses and trends. This information will be collected via cookies. Further information regarding cookies can be found here: allaboutcookies.org.
Privacy policies of other websites
Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15 November 2020.
Limitation of Liability
Mayday Plumbing assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by Mayday Plumbing to any third party company. This also extends to third parties failing to abide by this or their own privacy policy.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@maydayplumbing.co.uk or maydayplumbing@ntlworld.com
Call us: 01303 850350 or 07798705442
Or write to us at: 47 Wear Bay Road, Folkestone, Kent, CT19 6PY, United Kingdom
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company (Mayday Plumbing) have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.